Visit RICS

Leading professionalism in land, property and construction
RICS is the pre-eminent organisation for professionals working in the land, property and construction sectors in the UK and around the world. With around 100,000 qualified members and over 50,000 students and trainees in some 140 countries, RICS provides the world's leading professional qualification in land, property, construction and the associated environmental issues.
An independent organisation, RICS acts in the public interest: setting and regulating the highest standards of competence and integrity among its members; and providing impartial, authoritative advice on key issues for business, society and governments worldwide. Serving the public interest RICS was founded in London in 1868, and granted a Royal Charter by Queen Victoria in 1881. The Charter requires the Institution: “To maintain and promote the usefulness of the profession for the public advantage.” This commitment to act in the interests of society in everything they do continues to be their guiding principle.

Ombudsman Services

Ombudsman Services

Visit Ombudsman Services

Ombudsman Services: Property resolve complaints from consumers about chartered surveying companies, surveyors, estate agents, residential managing agents, letting agents and other property professionals.
Appointed by the Royal Institution of Chartered Surveyors (RICS) as the ombudsman for Chartered Surveyors, they are also approved by the Office of Fair Trading (OFT) as an estate agents redress scheme.
They are entirely independent, meaning that they do not take sides and make their decisions based on the facts. Consumers can use their services free of charge. They are an alternative to the courts. If, when they have looked at your complaint, you are not happy with their decision you retain the right to ask the courts to consider the complaint.

The Office of Fair Trading (OFT)

Visit The Office of Fair Trading (OFT)

As an independent professional organisation, the Office of Fair Trading (OFT) plays a leading role in promoting and protecting consumer interests throughout the UK, while ensuring that businesses are fair and competitive. The tools to carry out this work are the powers granted to the OFT under consumer and competition legislation.

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