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Royal Institution of Chartered Surveyors (RICS)

Leading professionalism in land, property and construction
RICS is the pre-eminent organisation for professionals working in the land, property and construction sectors in the UK and around the world. With around 100,000 qualified members and over 50,000 students and trainees in some 140 countries, RICS provides the world's leading professional qualification in land, property, construction and the associated environmental issues.
An independent organisation, RICS acts in the public interest: setting and regulating the highest standards of competence and integrity among its members; and providing impartial, authoritative advice on key issues for business, society and governments worldwide. Serving the public interest RICS was founded in London in 1868, and granted a Royal Charter by Queen Victoria in 1881. The Charter requires the Institution: “To maintain and promote the usefulness of the profession for the public advantage.” This commitment to act in the interests of society in everything they do continues to be their guiding principle.


The Property Ombudsman (TPO)

The Property Ombudsman (TPO) scheme has been providing consumers and property agents with an alternative dispute resolution service since 1990, and provides consumers with a free, impartial and independent service, which is also government approved. The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party.


The Deposit Protection Service (DPS)

The Deposit Protection Service (DPS) keeps deposit money safe for letting agents, landlords and tenants. Their free Custodial scheme is fast and efficient, having provided deposit protection since April 2007, thereby making the DPS the home of deposit protection. For over 98% of tenancies, letting agents, landlords and tenants agree how the deposit should be divided between them and the repayment process runs smoothly. Unfortunately, for a small number of cases they can’t agree. Don’t worry! The DPS free Dispute Resolution Service is there to help. The DPS are authorised by the Government to provide tenancy deposit protection in England and Wales.

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