Privacy Policy

Laceys Yeovil Limited is a data controller and we are committed to protecting and respecting your privacy.

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. The rules on processing personal data are set out in the General Data Protection Regulation (the “GDPR”).

Collecting personal data is necessary if we are to satisfy your expectations and requirements of a personalised and valuable service. We appreciate that you do not want the information you provide to us distributed indiscriminately and here we explain what information we collect, what we do with it and what controls you have.

Personal data we collect and how it’s used

 

Via our Website

Any personal data such as name, postal address, telephone number, and email address supplied via our website and completing our website’s forms will only be used to provide a requested service and will not be disclosed to any other third party without your prior permission or unless we are required to do so by law.

Any non-personal data such as IP address, pages accessed, and files downloaded will only be used to determine how many individuals use our site, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it is simply used to enable us to monitor and improve our service. This is done by way of cookies on our website and the use of analytical services such as Google Analytics. To find out more please visit our cookies policy.

Our website may contain links to third party sites that we have no control over, if you visit those sites you should check you are happy with their own privacy policies and terms of use before providing any personal data. In addition, if you linked to our website from a third party, we cannot be responsible for the privacy policies and practices of that third party site.

 

Further Engagement

We may contact you in response to an enquiry, to offer requested services or to provide you with property information that you have requested. In the course of our engagement, we may collect and process additional data:

  • information on the property to sell or let, including the type of property and other attributes (number of bedrooms, garage, location, price, etc) or
  • information around the property to buy and your current circumstances, including type of property and attributes required (number of bedrooms, garage, location, etc), your price range, your funding arrangements for the new purchase (mortgage required, cash buyer, etc), your residential status (house to sell, renting, etc) or
  • information around the property to rent and your current circumstances, including type of property and attributes required (number of bedrooms, garage, location, etc), your price range, your current residential status, details of your income, including employment history and salary information from your employer or confirmation of income from your accountant. We may conduct searches on your credit history, once we have signed authority in place to do so, and check your right to live in the UK. We do this in order to provide a recommendation to landlord clients on your suitability as a tenant and to meet applicable laws. We may also collect references from your employer, landlord and accountant.

We may conduct searches on your identity, once we have signed authority in place to do so, as required to comply with anti-money laundering regulations, to meet applicable laws or satisfy regulatory bodies in the Industry. In addition to personal data such as name, postal address, telephone number, and email address collected on enquiry, we will:

  • collect identification information, including date of birth, previous names and addresses and identification evidence (such as recent Utility or Council Tax bills, recent bank statements, a National Passport, National Driving Licence, a Firearms Licence, an EU Residential Permit or other statutory photographic documentation if required) which will be copied and held securely.

Information we receive from third parties

 

Sometimes, we receive information about you from third parties. In particular:

  • Social Media Companies, including Facebook, when you interact with our brand through these platforms;
  • Referencing companies to obtain references for letting a property;
  • Companies which provide Identity and anti-money laundering checks;
  • Previous or current landlords for the purpose of referencing;
  • Employers or Accountants for the purpose of referencing;
  • Enquiries through property portals when you request further information on a property;
  • Financial Advisors, mortgage brokers, lenders and solicitors/conveyancing agents through transactions relating to the service we are providing; and
  • Other agents/companies as and when required for purposes which will be disclosed.

Our lawful basis for processing your general personal data

 

We process your personal data for the following purposes:

  • To fulfil a contract or take steps to enter into a contract, in particular, providing our services in connection with a property's sale or letting, arrangements for the transfers of funds by or to third parties, arranging property maintenance and end of contract arrangements.
  • As required by us to conduct our business and pursue our legitimate interests, in particular, complaints handling and compliance, regulatory and investigative purposes as necessary (including disclosure of such information in connection with legal process or litigation).
  • Where you give us consent, in particular to provide potential buyers and tenants relevant property details. You have the right to withdraw your consent to us using your data and to request that we delete it.
  • For purposes which are required by law, in particular to verify your identity and in response to requests by government or law enforcement authorities conducting an investigation.

Sharing your personal data

 

We may share your personal data with the following organisations for the purpose of providing a service:

  • Mortgage brokers/IFA for mortgage services and advice when specific consent is given for this;
  • Solicitors and conveyancing agents for legal advice relating to your property;
  • Surveying companies for services required for the sale/purchase of your property;
  • Any other named party to a signed contract, such as your landlord or tenant;
  • Third parties who provide services to the property for maintenance and repairs including plumbers/electricians/builders/carpenters;
  • Utilities companies where we are required to do so to adhere to a tenancy agreement;
  • Utilities companies when requesting a forwarding address of former tenants;
  • Debt collection agencies where a tenant has left leaving rent arrears;
  • Government authorities and/or law enforcement officials;
  • Referencing companies to obtain references for letting a property;
  • Companies which provide Identity and anti-money laundering checks;
  • Joint tenants where rent arrears exist with any individual tenant;
  • Guarantor where the tenant has failed to pay rent;
  • Block managers where a let property is a leasehold property.

In the event that we sell or integrate our business with another business, your details will be disclosed to our advisers and any prospective purchaser’s adviser and will be passed to the new owners of the business.

Your rights

You have the following rights -

  • A right to be informed about our collection and use of personal data
  • A right to access your personal data
  • A right to correct your personal data
  • A right to ask us to delete your personal data unless we are obliged to retain it for other legal reasons
  • A right to restrict or object to the processing or use of your personal data
  • A right to report to a supervisory authority about the use of your personal data.

Your acceptance

By using our website and services, you consent to the collection and use of information by Laceys Yeovil Limited in accordance with our privacy policy. If you do not agree to this policy, please do not continue to use our site or services.

Data retention

Where we process personal data in connection with property matching, we do this until you ask us to stop, when we delete your data. You can unsubscribe at any time by using the link at the bottom of each email we send out or by emailing us at info@laceysyeovil.co.uk

Where we process personal data in connection with performing a contract or legitimate interest, we keep the data for seven years from your last interaction with us.

Securing your personal data

At Laceys Yeovil Limited we are committed to protecting your privacy, we follow strict security procedures to ensure that your personal data is not damaged, destroyed, or disclosed to a third party without your permission, and to prevent unauthorised access.

The servers that store your information are kept up to date and secured with appropriate firewalls/virus protection and have restricted access.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (‘EEA’). By submitting your personal data, you agree to this transfer. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Data Protection Notice. This is done in a number of different ways including:

  • The country we send the data to might be approved by the European Commission as being sufficiently secure;
  • The recipient is located in the United States and is a certified member of the approved EU-US Privacy Shield Scheme; or
  • The recipient company might have signed up to a contract obliging them to protect your information.

In all such cases we shall ensure that any transfer of your information is compliant with data protection law.

Our Data Protection Registration

Laceys Yeovil Ltd has registered with the Information Commissioner’s Office, Registration Number Z8415637.

Changes to our privacy policy

We keep this Privacy Policy under review and will make changes from time to time. We may let you know about such changes via email. The latest version of this policy will always appear on this page.

How to make a complaint

To exercise all relevant rights, or make a complaint please in the first instance contact us by emailing us at info@laceysyeovil.co.uk or writing to Laceys Yeovil Limited, 12-14 Hendford, Yeovil, Somerset BA20 1TE. We have a complaints handling procedure which is available on request.

If this does not resolve your complaint to your satisfaction, you have the right to lodge a complaint with the Information Commissioners Office on 03031231113 or via email https://ico.org.uk/global/contact-us/email/ or at the Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, England.